Privacy policy

Briidge Solutions Limited ("Briidge," "we," "us," or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we look after your personal data when you use the Briidge platform (the "Platform") to create your property or mortgage profile.

Important Note on Our Role:

In the context of your mortgage application:

• Your Broker is the Data Controller. They decide why your data is collected (to give you advice) and are responsible for its overall management.

• Briidge is the Data Processor. We provide the secure technology to collect, encrypt, and transfer your data to your Broker on their instructions.

Data Processor:

• Company Name: Briidge Solutions Limited

• Company Number: 16270980

• Registered Office: Unit 14 Hoddesdon Enterprise Centre, Pindar Road, Hoddesdon, United Kingdom, EN11 0FJ.

• Email: support@briidge.co.uk

Data Controller:

• Name: [Your Mortgage Broker] (The firm that invited you to this platform).

• Contact: Please refer to the separate "Initial Disclosure Document" (IDD) provided by your Broker for their specific contact details and ICO registration number. 

Your personal data is essential to effectively provide and improve our conveyancing services, specifically:

• Facilitating and managing conveyancing transactions

• Communicating transaction updates and service information

• Providing comprehensive customer support

• Personalising your user experience and platform interaction

• Ensuring compliance with regulatory and legal obligations

• Improving our services through analysis and feedback

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

To register you as a new user

Performance of a contract (with you).

To build your "Mortgage Profile"

Performance of a contract (to provide the Service).

To verify your identity (ID & AML Checks)

Compliance with a legal obligation (Anti-Money Laundering Regulations) / Legitimate Interest.

To perform a "Soft Credit Search"

Legitimate Interest: To allow your Broker to assess your eligibility for mortgage products without impacting your credit score.

To generate Ancillary Quotes (Conveyancing/Insurance)

Consent: We only share data to generate a quote when you actively request it or engage with that section of the Platform.

We share your personal data with the following parties for the purposes set out above:

1. Your Mortgage Broker: The primary recipient of your data. They use this information to research the market and provide you with regulated advice.

2. Service Providers (Sub-Processors): Trusted third parties who provide IT and system administration services (e.g., secure cloud hosting providers like AWS/Azure).

3. Credit Reference Agencies: To facilitate ID verification and soft credit checks (e.g., Experian, Equifax).

4. Ancillary Partners (Only with Consent): If you request a quote for conveyancing or insurance, we share the minimum necessary data (e.g., property price, age) with our panel of providers (e.g., [Insert Panel Manager Name, e.g., LMS/Smoove] or Insurance Providers).

We do not sell your data.

We have put in place robust, bank-grade security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

• Encryption: All data is encrypted in transit (when you send it) and at rest (when we store it).

• Access Control: Access to your personal data is strictly limited to employees, agents, contractors, and other third parties who have a business need to know. 

How long will you use my personal data for?

We will only retain your personal data within the Briidge platform for as long as necessary to fulfil the purposes we collected it for.

• Once your profile is submitted to your Broker, they become the primary custodian of your record.

• Briidge may retain a secure archive of the data transaction for 6 years to comply with legal and regulatory audit requirements (e.g., for the FCA or legal defence). 

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (a "Data Subject Access Request").

• Request correction of your personal data.

• Request erasure of your personal data ("Right to be Forgotten").

• Object to processing of your personal data.

• Request transfer of your personal data (Data Portability).

Because Briidge is the Data Processor acting on behalf of your Broker (the Controller), you should direct any requests to exercise your rights to your Broker in the first instance. However, if you contact us at support@briidge.co.uk, we will assist you and forward your request to your Broker immediately.

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us directly via the contact details provided on our website.